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Product Metrics

Usability Metric for User Experience

Usability Metric for User Experience

Opportunity

 Research pipeline initiative to bring functionality from legacy platform to a new React based platform called Velocity

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  • Post-launch, is the Velocity suite successful?

  • How do we verify and measure our efforts?

  • "Are we building the product right"

  • "Are we building the right product"

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Goal

Introduce a set of KPIs that will allow that measurement.


Keep the total KPIs to a small, manageable number.

Measures user or system activities and tasks.
A strictly quantitative valuation.

Behavioural

Attitudinal

  • Gauges user perceptions and attitudes.

  • Quantifies what is generally a qualitative point of data.

  • Creates increased understanding of the larger context of use

  • when compared and contrasted against behavioral metrics.

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